Terms & Conditions

By viewing this website or buying any of its products, the following terms and conditions will apply:

Disclaimer

By entering the site, you: (1) signify your assent to www.belowthelion.co.za Terms Of Service; (2) verify you are at least 18 years of age; (3) verify tobacco products, pipes, and smoking accessories are sold legally in your Province/State/Country; (4) agree to use the products offered herein for legal and intended uses only; (5) verify you are not visiting with any malice towards www.belowthelion.co.za; (6) by entering this site you are observing any and all local laws & (7) irrevocably waive any and all liability resulting from the purchase and/or use of such products. If you are under age 18 or do not agree, DO NOT USE OUR SERVICE.

All companies, headshops, pipes, papers, products, service providers and other entities sold, referenced, reviewed, interviewed or promoted within the www.belowthelion.co.za domain are intended for legal and/or tobacco use by adults (18 years or older) only. Any other use of such products, by minors or for use with controlled substances is prohibited by and may constitute a violation of International, Federal, State, and/or Local laws. Please use responsibly.

Below the Lion Headshop

General

Orders will be shipped to destinations within the borders of South Africa only. If you wish to place an order for an international delivery, please contact us and we’ll try to make a plan. All prices displayed and transactions will be processed in South African Rand.

Your details

All client information is kept confidential and will not be sold to some third party, who’ll phone/sms/spam or otherwise irritate you. We do not require your identity information or proof thereof, but your order will need to be signed for by you upon collection at the post office though. This will require proof of identity from you when receiving your order. You therefore must use your real name on your order details. A South African drivers license or Identity Document will do when receiving your package.

Postage

All orders will be dispatched within 2 working days of your payment being received.

There may be occasions when we will be away on a mission for a few days, and will display any potential dispatch delays on our home page. Once your order has been dispatched, we will notify you of this by email and your order can then be traced via the South African Post Office online here.

Orders will need to be collected at your nearest office by the person who’s name the order is in.

Registered postage orders should arrive within 5 working days of dispatching your order, but may take up to 10 working days to arrive. Please direct your queries to the post office when following up on the status of the order. Should 10 working days have lapsed since dispatching your order and it has still not arrived, please let us know and we will take this up with the postal service. Outlying or remote areas may experience delays in arrival.

Should your order go missing on its way to you, we will need to complete the necessary insurance paper work. This may require feedback or documents from you and will therefore have to be processed as soon as possible.

Guarantee

The utmost care will be taken when shipping your order to you. If you order hits a bumpy road on the way to you there may be some breakage. Should the products arrive damaged, you will need to tell us about this with 24 hours of signing for your order with the courier or at the applicable post office. In this instance, the damaged product/s will need to be returned to us and received by us within 7 days of you signing for receipt of the order. This will be at your expense and we will cover the costs of sending the replacement order to you as per the initial order.

Should the products not arrive at all, you will need to tell us about this within 20 days of purchasing the order with the Registered Postage option, please advise us of this by the 20th day. In this instance, the missing order will be replaced with the costs of sending the replacement order to as per the initial order.

Warranty on electronic goods. All warranties will be held with the original agent for the product and as specified by the applicable agent. We will facilitate any warranty claims between you and the supplier. Warranties will be specified in the product description.

Due to the oral and fragile nature of most of our products, we are not able to offer refunds of any sort. Should there be a delivery breakage, electronic goods warranty claim or missing order; we will replace the items/s with one of the same product/s. Should we be out of stock of the items/s, we will offer you the option to pick alternative item/s at a similar total value or a refund to be electronically transferred to you. We will not hold credits or offer vouchers.

All products are to be used responsibly and we do not take any liability for the misuse of product in any way whatsoever.

Queries

Please drop us an E-mail or complete our contact from if you have any queries or feedback. Because we may be doing other fun stuff, it might take a day or two to respond to you.

Other

Belowthelion.co.za contains links to other related Internet sites, resources and sponsors of www.belowthelion.co.za. Selection of an ad banner or link redirects the user off of www.belowthelion.co.za to a third party. Transactions that occur between the user and the third party are strictly between the user and the third party and are not the responsibility of www.belowthelion.co.za. Because Belowthelion.co.za is not responsible for the availability of these outside resources or their contents, the User should direct any concerns regarding any external link to its site administrator or Webmaster.

Belowthelion.co.za is not affiliated with any of the companies, products, services, people, headshops or other entities reviewed and/or mentioned within this website. All opinions expressed herein reflect those affiliated with Belowthelion.co.za and it’s posters only and not the companies, products, services, headshops or any other entities reviewed.

Pictures used on this website are copyright by their respective owners unless otherwise stated.